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Providing Goods and Services to People with Disabilities

The Anchor Shoring Group of Companies is committed to excellence in serving all customers including people with disabilities.

Assistive Devices

We will ensure that our employees are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public. However, this policy does not apply to service animals that are prohibited by law or prohibited by the Anchor Shoring Group’s Health & Safety Policy.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. There will be no fee charged for support persons but all persons must oblige to the Anchor Shoring Group’s Health & Safety Policy Handbook.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, the Anchor Shoring Group will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed at the following locations:

  • Main entrance of the building
  • Reception
  • Job sites
  • Trailers
  • Website

Training

The Anchor Shoring Group will provide training to employees, and others who deal with the public or third parties on our behalf. Training will also be available in the company’s Supervisor’s Handbook.

Individuals in the following positions will be trained:

  • Reception
  • Accounts Payable
  • Accounts Receivable
  • Chief Financial Officer
  • Supervisors

Training will be included in the new employee’s orientation for positions that deal directly with customer service.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • The Anchor Shoring Group’s plan related to the customer service standard
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • How to use the equipment or devices such as wheelchairs, walkers, motorized scooters or otherwise that may help with providing goods or services to people with disabilities.
  • What to do if a person with a disability is having difficulty in accessing The Anchor Shoring Group’s goods and services

All customer service employees will be trained when new updates are made to our accessible customer service plan.

Feedback Process

Customers who wish to provide feedback on how The Anchor Shoring Group provides goods and services to people with disabilities can do one of the following:

All feedback, including complaints, will be reviewed and investigated, if necessary.

Customers can expect to hear back in (30) days.

Modifications to this or other policies

Any policy of The Anchor Shoring Group of Companies that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.